Concrete Mould Cleaner | Hard Surface Floor Cleaner | Concrete Oil Stain Remover

We accept credit and debit card payments and PayPal.

All of our prices are displayed and charged in euro (EUR).

Ireland: delivery is free on orders of €60 or more; below that the only service is Express Delivery at €22. Orders arrive in 5-7 days after a 24-48 hour handling time. Other countries: the same delivery charges apply, and transit takes 7-10 days.

You will be sent a receipt for your order by email after payment is made. You will also receive a confirmation email with a tracking number once your item has been shipped.

Yes. You can withdraw from an online purchase within 14 days of delivery without giving a reason, and we also accept returns within 15 days of purchase, whichever ends later. If an item is faulty, not as described or does not perform as the manufacturer intended, we will refund or replace it at our cost. Please keep your order confirmation or other proof of purchase. Measurements quoted on our website may vary slightly, so measure your space before ordering.

Once your order is shipped, it will be marked as complete in our database and you will receive a confirmation email with a tracking number.

If you have any concerns with your order, please contact our support team by email and they will be glad to assist you. Most emails are answered within 1 business day. Support Team: theteam@customersupport.care

Yes, we use industry-standard encryption and secure payment gateways to protect your information.

You can reach us via email at theteam@customersupport.care or through our AI chat.

No. Every order is placed as a guest checkout, and your order confirmation and tracking link are sent to the email address you give at checkout.

Refunds are processed within 24-48 hours after the returned item is received and inspected.

Email our support team at theteam@customersupport.care with your order number, the product and the reason, and we will guide you through the return. The Refunds and Returns page sets out each step.

We offer a 15-day return window on most items, and Irish consumer law also gives you 14 days from delivery to withdraw from an online purchase without giving a reason, whichever ends later. We ask for the original packaging where you still have it, but it is not a condition of the 14-day right.

Once your order ships, you’ll receive a confirmation email with a tracking link.

An order can be cancelled at any time before it is dispatched. Most orders ship within 24 hours, so please contact our support team as soon as possible.

Simply browse our products, add items to your cart, and proceed to checkout. Follow the prompts to enter shipping details and payment information.

We are a “online supplier”, with no physical shop or premises. In this way, we are able to pass our considerable savings directly to you.

It is D-12 cleaner, an aqueous, colourless preparation based on selected organic and inorganic additives, sold as a 5 litre concentrate.

The 5 litre concentrate is diluted 1:5, which makes up to 25 litres of cleaning fluid.

Polished and unpolished granite, marble, travertine, sandstone, terrazzo, industrial concrete and ceramic floor and wall tiles.

Yes. The listing states it is for indoor and outdoor use.

Yes. It is described for use on new and old surfaces.

Long-term greasy soiling, old soap deposits, and mould and algae blooms, along with oily stains and grease.

The listing states it removes mould and algae blooms, and lists concrete and natural stone among the surfaces it is designed for.

Yes. It is designed for cleaning polished and unpolished stone surfaces, including granite and marble.

It is a colourless preparation.

No. It is a concentrate, used at a 1:5 dilution.

It is sent from the supplier's dispatch point after a 24 to 48 hour handling time, and delivery in Ireland typically takes 5 to 7 days.

Yes. Delivery is free on orders of €60 or more, and the cleaner is priced above that on its own.

An order can be cancelled until it is dispatched. After delivery you have 14 days to withdraw from an online purchase under Irish consumer law; the Refunds and Returns page explains how.

Yes. Ceramic floor and wall tiles are among the surfaces it is designed for.